FAQ

Merchology is a Nature Valley partner for branded merchandise. We are excited to offer an exclusive selection of custom branded items on the Nature Valley x National Parks Store shop and a streamlined process for special projects and custom orders.

Like Nature Valley, we strive to deliver high-quality, innovative solutions backed by excellent service. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Nature Valley teams and customers. We take pride in delivering merchandise and experiences that fulfill your vision.

Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.

Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.

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Each merch box comes with a free America the Beautiful National Parks and Federal Recreational Lands Pass. These are good for 12 months through August 2027. There is a limit of one pass per household. This pass can be used at any national park to grant free park access for one person.

Annual passes are non-transferable and cannot be resold.

The annual pass provided in this promotion is just one of several pass options available. If you are a U.S. citizen or permanent resident age 62 or older, have a permanent disability, are a current US military member, a Gold Star Family member, a veteran, or are a student in the 4th grade, you may qualify for other free or discounted passes. For more information, contact your local participating Federal recreation site or visit http:/store.usgs.gov/recreational-passes.

There are two ways to find an item on the site. Click through the category drop-down links at the top of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords.

For additional assistance, please reach out via this form or email merchology@nvgetoutside.com and a representative from our dedicated Nature Valley team will be in touch.

Place your order(s) on the Nature Valley x National Parks Store. The shop will be open for orders starting July 9th. Following this launch date, individual store orders will be processed together once a week on Tuesdays at 11:59 PM CST.

Each Wednesday, that combined order will begin processing. The estimated ship date is 9-12 business days from that day. All individual orders will ship to the address you enter when placing your order. You will receive a shipping confirmation about 2-3 weeks after your order is placed.

Please make sure your full address has been entered in the shipping fields provided including contact name, street, city, state, and zip code. For additional assistance, please reach out via this form or email merchology@nvgetoutside.com and a representative from our dedicated Nature Valley team will be in touch.

Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order. If you do not receive your email confirmation, please check your Junk/Spam folder. If you still have not received it, please contact merchology@nvgetoutside.com or reach out via this form to ensure your order was placed.

All Nature Valley x National Parks Store orders are processed every Tuesday at 11:59 PM CST. The estimated time to ship is 9-12 business days from that day. You will receive a shipping confirmation about 2-3 weeks after your order is placed.

Please visit the account section of the Nature Valley x National Parks Store by clicking the person icon at the top right of the page and logging in. Your order status and tracking numbers (when available) will be provided for you there.

For additional assistance, please reach out via this form or email merchology@nvgetoutside.com and a representative from our dedicated Nature Valley team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help (our business hours are 8AM to 5PM CST, Monday through Friday).

We are unable to change items on an order after it has been placed. We can cancel and refund your order and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items, we can help you place a new order with free shipping if you have placed a previous order within the last 5 business days.

Orders placed on Get Outside are processed on a weekly basis due to the large volume placed. Due to this schedule, we cannot accommodate individual rush requests for order processing. However, if you would like to purchase expedited shipping on your specific order, please send your request to merchology@nvgetoutside.com , call 1-855-214-8305, or submit your request via the contact form and a representative from our dedicated Nature Valley team will reach out to work with you to accommodate your shipping change request.

Ship to Single Location: Shipping costs are determined by weight, address, and shipping method selected at checkout. Orders over $10,000 USD ship free.

• Flat-Rate Ground Shipping - $15.99

Express shipping costs can be viewed on the checkout page. You can select from the following options:

• FedEx Express Saver^® - ships in 3 business days
• FedEx 2Day^® - ships in 2 business days
• FedEx Standard Overnight^® - ships in 1 business day

The Nature Valley x National Parks Merch Boxes can only ship within the United States. For all other products, any shipping restrictions are listed on the individual product pages.

Items purchased are final sale and are not eligible to be returned, as the items are purchased at once and individually customized. However, if you receive defective or damaged merchandise, please contact merchology@nvgetoutside.com or reach out using the contact form and we will work with you to find a suitable resolution. Merchology must be notified of all issues within 30 days of receipt.

Orders can be canceled if the cancellation request is received within 48 hours of order placement and the order has not been sent to production. After this window, the order will be unable to be canceled. Cancellation requests can made by emailing merchology@nvgetoutside.com, or calling 1-855-214-8305.

Merchology is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of our sites and MerchStores. Please let us know if you encounter accessibility barriers when shopping with Merchology by reaching out to us using the below information, or via the contact form on this site.

• Phone: 1-855-214-8305
• Email: merchology@nvgetoutside.com
• Postal Address: 3000 Niagara Ln N Plymouth, MN 55447 USA